At Lagoon Tourism, we understand that plans may change, and we strive to provide flexibility to our valued customers. Please review our cancellation policy below:

1. Cancellation Fees:

   • Cancellation fees may apply depending on the time of cancellation and the type of travel package booked.
   • The specific cancellation fees will be outlined in your booking confirmation and may vary based on the terms and conditions of the travel package.

2. Timeframe for Cancellation:

   • The deadline for cancellation without incurring a cancellation fee will be specified in your booking confirmation.
   • Cancellations made after the specified deadline may be subject to cancellation fees.

3. Refund Process:

   • Refunds, if applicable, will be processed in accordance with the cancellation policy and may be subject to administrative fees.
   • Refunds will be issued using the original payment method whenever possible.
   • The timeframe for processing refunds may vary depending on the payment method and banking institutions involved.

4. Exceptions:

   • In some cases, such as unforeseen circumstances or emergencies, exceptions to the cancellation policy may be considered.
   • Requests for exceptions must be made in writing and will be reviewed on a case-by-case basis.

5. No-Show Policy:

   • If you fail to show up for your booked travel arrangements without prior notice, you may be considered a no-show, and cancellation fees may apply.
   • No-shows are typically subject to the full cost of the booked services.

6. Group Bookings:

   • For group bookings, separate cancellation policies may apply, and the cancellation terms will be communicated at the time of booking.

7. Communication:

   • It is your responsibility to notify us of any cancellations as soon as possible to minimize potential cancellation fees.
   • Please contact us directly to initiate the cancellation process and to discuss any applicable fees or refunds.

8. Force Majeure:

   • In cases of force majeure events, such as natural disasters, political unrest, or travel restrictions imposed by authorities, special cancellation arrangements may apply.
   • We will make reasonable efforts to accommodate cancellations or reschedule bookings affected by force majeure events.

By booking with Lagoon Tourism, you acknowledge that you have read, understood, and agree to abide by our cancellation policy. If you have any questions or need assistance with cancellations, please don't hesitate to contact us. We are here to help ensure a smooth and enjoyable travel experience for you.